Privacy Policy
Effective Date: July 2, 2026
East Coast Family Services ("ECFS," "we," "our," or "us") is committed to protecting the privacy and security of the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and online communications.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide through our website, including:
◾ Name
◾ Phone number
◾ Email address
◾ Mailing address
◾ Information submitted through contact forms
◾ Employment application information
◾ Medical professional referral information
◾ Other information you choose to provide
We may also automatically collect certain technical information when you visit our website, including:
◾ IP address
◾ Browser type
◾ Device information
◾ Operating system
◾ Pages viewed
◾ Date and time of website visits
◾ Cookies and similar technologies
How We Use Your Information
Information collected through our website may be used to:
◾ Respond to questions and inquiries
◾ Schedule appointments
◾ Communicate regarding services
◾ Process employment applications
◾ Review provider referrals
◾ Coordinate care when appropriate
◾ Improve our website and user experience
◾ Maintain website security
◾ Meet legal and regulatory obligations
Healthcare Information
If you become a client of East Coast Family Services, your Protected Health Information (PHI) will be maintained in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
Our website Privacy Policy governs information collected through this website. It does not replace our HIPAA Notice of Privacy Practices, which explains how PHI may be used, disclosed, and protected, as well as your rights regarding your health information.
Medical Professional Referral Forms
Information submitted through our Medical Professional Referral Form is used solely to evaluate referrals, coordinate care, and determine eligibility for services. Submission of a referral does not establish a provider-patient relationship and does not guarantee acceptance into any ECFS program.
Website Contact Forms
Please do not submit confidential medical information, diagnoses, insurance information, or other sensitive health information through our general contact forms unless specifically requested by our staff. If you are an existing client and have questions regarding your care, please contact our office directly.
SMS Communications
If you choose to provide your mobile phone number, you may receive text messages from East Coast Family Services related to:
◾ Appointment reminders
◾ Appointment confirmations
◾ Service updates
◾ Care coordination
◾ Responses to your inquiries
◾ Other administrative communications related to the services you request
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly.
Your consent to receive text messages is not a condition of receiving healthcare services.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings, although some portions of the website may not function properly.
Third-Party Services
We may use trusted third-party service providers to assist with website hosting, analytics, secure online forms, communication services, and other business operations. These providers are permitted to use your information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards.
Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may disclose information only when necessary to:
◾ Provide requested services
◾ Coordinate care when authorized or legally permitted
◾ Comply with applicable laws or legal processes
◾ Protect the rights, safety, or property of ECFS, our clients, or others
◾ Work with trusted vendors who support our operations under appropriate confidentiality obligations
SMS consent is not shared with third parties or affiliates for marketing purposes.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information collected through our website against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Children's Privacy
Our website is intended to provide information about our services and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children through this website without appropriate authorization.
External Links
Our website may contain links to third-party websites for your convenience. East Coast Family Services is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
No Medical Advice
The information provided on this website is intended for general informational purposes only and should not be considered medical, psychiatric, psychological, or therapeutic advice. Healthcare decisions should always be made in consultation with a qualified healthcare professional.
Emergencies and Crisis Situations
This website is not monitored 24 hours a day and should not be used to request emergency assistance.
If you are experiencing a medical emergency, call 911 immediately.
If you or someone you know is experiencing a mental health crisis or thoughts of suicide, call or text 988 to reach the Suicide & Crisis Lifeline or seek emergency medical assistance.
Your Privacy Choices
You may contact us to:
◾ Request updates to personal information you have submitted through our website
◾ Ask questions regarding our privacy practices
◾ Request additional information regarding how your information is handled
Certain requests may be subject to legal or regulatory requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised Effective Date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact East Coast Family Services using the contact information provided on our website.
